Troubleshooting Glucose Monitor Issues: A Step-By-Step Guide

If you have used a glucose monitor before, you will know that sometimes an error happens or the glucometer may not turn on. There are several errors that can take place that will interfere with the proper functioning of your glucose monitor.

It is important that before you proceed with operating the monitor that you fix the issue if you can to ensure that the meter is working properly and that your blood glucose result is accurate.

Every glucometer comes with an operating manual. Within the manual you can find instructions for how to solve certain errors that occur while operating your glucose meter. Always make reference to the manual as is necessary.

Here is a guide to help you troubleshoot some common glucose monitor problems that may occur when operating your monitor:

1. Understanding Your Glucose Monitor

Before diving into troubleshooting your glucose meter, it’s essential to understand how your glucose monitor works. If you purchase a new meter or get a different brand, be sure to read its manual as there may be some differences it how it works. Glucose monitors typically includes:

• Meter: The device that reads and displays the glucose level.
• Test Strips: Strips that absorb the blood sample and react with glucose to provide a reading.
• Lancing Device: A tool used to prick the finger to obtain a blood sample.
• Lancets: Small, sharp needles used with the lancing device.

Importance of Accurate Readings

Accurate glucose readings are crucial for managing diabetes. Inaccurate readings can lead to improper insulin dosing, incorrect dietary choices, and potential health risks.

2. Common Issues and Solutions

a. Error Messages

Issue: Meter displays an error message.

Solution:

1. Consult the Manual: Error messages vary by model. Refer to the user manual for specific error codes and solutions.
2. Check the Test Strip: Ensure the test strip is properly inserted and compatible with your meter.
3. Battery Check: Low battery can cause errors. Replace the batteries if needed.
4. Environment: Extreme temperatures can affect readings. Use the monitor at room temperature.

b. Inaccurate Readings

Issue: Readings seem unusually high or low.

Solution:

1. Wash Hands: Ensure hands are clean and dry before testing. Residue from food or lotions can affect readings.
2. Check Expiry Dates: Test strips and control solutions have expiry dates. Using expired supplies can lead to inaccurate readings.
3. Proper Storage: Store test strips in a cool, dry place. Exposure to moisture or heat can compromise their accuracy.
4. Calibrate the Meter: Some meters require calibration with each new batch of test strips. Follow the manufacturer’s instructions.

c. Insufficient Blood Sample

Issue: The meter indicates an insufficient blood sample.

Solution:

1. Warm Your Hands: Warm hands to increase blood flow. Rub them together or run under warm water before pricking.
2. Proper Technique: Ensure the lancing device is set to an appropriate depth. Use the sides of your fingers for less painful and more consistent samples.
3. Gentle Pressure: Gently squeeze your finger from the base to the tip to form a blood drop.

d. Test Strip Issues

Issue: Test strip not drawing blood or providing error.

Solution:

1. Insert Properly: Ensure the test strip is fully and correctly inserted into the meter.
2. Use Compatible Strips: Use test strips specifically designed for your glucose monitor model.
3. Avoid Contamination: Handle test strips with clean, dry hands. Avoid touching the sample area of the strip.

3. Routine Maintenance and Care

a. Regular Cleaning

Keep your glucose meter clean to ensure accurate readings:

• Wipe the Meter: Use a damp cloth and mild detergent. Avoid getting moisture into the meter.
• Clean the Lancing Device: Follow manufacturer instructions for disassembling and cleaning.

b. Battery Replacement

Low battery can cause errors or inaccurate readings. Regularly check the battery status and replace as needed. Keep spare batteries on hand.

c. Periodic Testing with Control Solution

Use a control solution to verify the accuracy of your glucose meter periodically. Follow these steps:

1. Shake the Control Solution: Shake well before use.
2. Apply to Test Strip: Place a drop on a test strip and insert it into the meter.
3. Compare Results: Compare the reading with the acceptable range on the control solution bottle.

4. When to Seek Professional Help

If you’ve tried troubleshooting and your glucose monitor still isn’t working correctly, it may be time to seek professional help:

• Customer Support: Contact the manufacturer’s customer support for assistance.
• Healthcare Provider: Consult with your healthcare provider to ensure your device is functioning correctly and your readings are accurate.

5. Tips for Reliable Glucose Monitoring

a. Consistent Testing Times

Test your blood sugar at the same times each day. Common times include before meals, two hours after meals, and before bedtime. Consistent testing times help track and manage blood sugar levels more effectively.

b. Record Keeping

Maintain a log of your readings. Note the date, time, and any factors that might affect your blood sugar (e.g., food, exercise, medication). This log can help you and your healthcare provider spot trends and make informed decisions.

c. Stay Informed

Stay updated on the latest glucose monitoring technology and best practices. New devices and methods can improve your monitoring experience and accuracy.

Conclusion

Troubleshooting glucose monitor issues is essential for accurate blood sugar readings and effective diabetes management. By understanding common problems and their solutions, performing regular maintenance, and knowing when to seek professional help, you can ensure your glucose monitor provides reliable results.

Read How to Choose a Glucose Monitor that Meets your Needs